Privacy Policy
Effective Date: January 1, 2024
1. Introduction
Prime Travel Pros ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services. This policy is compliant with the General Data Protection Regulation (GDPR) and other applicable privacy laws.
2. Information We Collect
We collect information about you in several ways:
Personal Information You Provide
- Name, email address, and phone number
- Travel preferences and requirements
- Payment information (processed securely by third-party providers)
- Communication preferences
- Feedback and correspondence
Information Automatically Collected
- IP address and browser information
- Website usage patterns and navigation data
- Device information and operating system
- Cookies and similar tracking technologies
3. How We Use Your Information
We use the collected information for the following purposes:
- Providing travel consultation and booking services
- Communicating about your travel plans and bookings
- Processing payments and managing accounts
- Improving our website and services
- Sending promotional materials (with your consent)
- Complying with legal obligations
- Protecting against fraud and ensuring security
4. Legal Basis for Processing (GDPR)
Under GDPR, we process your personal data based on:
- Consent: When you provide explicit consent for marketing communications
- Contract: To fulfill our travel services contract with you
- Legitimate Interest: To improve our services and prevent fraud
- Legal Obligation: To comply with applicable laws and regulations
5. Information Sharing and Disclosure
We may share your information with:
- Travel service providers (airlines, hotels, tour operators)
- Payment processors and financial institutions
- Technology service providers and contractors
- Legal authorities when required by law
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
6. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and maintain your account
- Comply with legal, accounting, or reporting requirements
- Resolve disputes and enforce agreements
Personal data is typically retained for 7 years after the last interaction, unless a longer retention period is required by law.
7. Your Rights Under GDPR
If you are a resident of the European Union, you have the following rights:
- Right of Access: Request copies of your personal data
- Right to Rectification: Request correction of inaccurate data
- Right to Erasure: Request deletion of your personal data
- Right to Restrict Processing: Request limitation of data processing
- Right to Data Portability: Request transfer of your data
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent at any time
8. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your browsing experience. You can control cookie preferences through your browser settings. For detailed information, please see our Cookie Policy.
9. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of sensitive data
- Secure data transmission protocols
- Regular security assessments
- Access controls and employee training
- Secure data storage facilities
10. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including adequacy decisions and standard contractual clauses.
11. Children's Privacy
Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.
12. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.
13. Contact Information
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
- Through our website contact form
- By using the contact information provided on our website
14. Data Protection Officer
For GDPR-related inquiries, you may contact our Data Protection Officer through the contact methods provided on our website.
15. Supervisory Authority
You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not handled your personal data in accordance with applicable law.